Terms of Use

These Terms of Use apply to your access to and use of www.livarelo.com and the website services made available through it.

In these Terms, “livarelo™,” “we,” “us,” and “our” refer to Shanghai Youaidou Culture Technology Co., Ltd., the company that owns and operates the livarelo™ brand.

By accessing, browsing, or otherwise using this website, you agree to comply with these Terms of Use and applicable law.

If you make a purchase through our store, additional terms, including our Terms and Conditions and other applicable store policies, may also apply.

You agree not to use the website in a manner that:

• Violates applicable laws, regulations, or legal rights
• Uses false, fraudulent, misleading, or unauthorized information
• Attempts to gain unauthorized access to accounts, systems, servers, or data
• Interferes with the normal operation or security of the website
• Introduces viruses, malware, malicious scripts, or other harmful code
• Attempts to bypass technical restrictions or security measures
• Uses the website to conduct fraudulent transactions
• Impersonates another person or misrepresents an affiliation
• Collects personal information about other users without lawful authority
• Uses automated tools in a way that materially disrupts the website
• Uses website content in a way that infringes intellectual property rights
• Attempts to interfere with other customers' access to or use of the website

The livarelo™ name, logo, branding, website design, written content, product photography, product graphics, illustrations, visual elements, and other original materials may be owned, licensed, or otherwise lawfully used by livarelo™ and its operator.

Unless permitted by applicable law or expressly authorized, you may not reproduce, republish, distribute, modify, commercially exploit, sell, license, or create derivative works from protected website content.

You may view website materials for ordinary personal shopping and informational purposes.

Third-party names, trademarks, logos, and other materials remain the property of their respective owners where applicable.

We make reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, availability, pricing, policies, and other website information.

However, website information may occasionally contain typographical errors, technical errors, outdated information, or other inaccuracies.

Product appearance may also vary slightly from images because of screen settings, lighting, materials, photography, manufacturing variations, or similar factors.

We may correct website information or update content where reasonably necessary.

If customer account features are available, you are responsible for providing accurate account information and taking reasonable steps to protect login credentials associated with your account.

You should not knowingly share account credentials in a manner that allows unauthorized persons to access your account.

If you believe an account associated with livarelo™ has been accessed without authorization, please contact us promptly.

If our website allows reviews, photographs, feedback, comments, questions, or other user-submitted content, you should submit only content that you have the right to provide.

User content must not:

• Be unlawful, threatening, abusive, or defamatory
• Infringe another person's intellectual property or privacy rights
• Contain intentionally false or misleading information
• Contain malicious software or harmful technical content
• Promote fraudulent or unlawful activity
• Improperly disclose another person's personal information

Where permitted by applicable law and the relevant submission feature, content may be moderated, formatted, displayed, or removed for legitimate operational, legal, or security reasons.

If you voluntarily provide feedback, suggestions, ideas, or comments about livarelo™, we may use that feedback for legitimate business purposes such as improving products, customer service, or website functionality.

Please do not submit confidential business information, trade secrets, or proprietary information that you do not want us to receive.

Our website may contain links to or integrations with third-party websites, payment providers, shipping providers, applications, social platforms, or other external services.

Third-party services may operate independently and may have their own terms, privacy practices, security procedures, and service conditions.

A link to an external service does not necessarily mean that we control all aspects of that service.

You should review the terms and policies of third-party services you choose to use.

Your use of our website may involve the collection and processing of personal information.

For information about how personal information may be collected, used, shared, stored, and otherwise processed, please review our Privacy Policy.

We use reasonable measures intended to support the security and operation of our website.

However, no internet-based website, network, or electronic storage system can be guaranteed to be completely secure or uninterrupted.

Customers should take reasonable precautions such as keeping account credentials private, using trusted devices, and confirming that they are using our official website before entering personal or payment information.

We aim to keep livarelo.com available and functioning properly, but continuous availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, upgrades, network issues, service provider outages, security events, technical failures, or circumstances outside our reasonable control.

We may modify, update, suspend, or discontinue parts of the website where reasonably necessary for operational, security, legal, or business reasons.

We may restrict, suspend, or block access to parts of the website where reasonably necessary to:

• Protect website security
• Prevent fraud or abuse
• Respond to unauthorized access attempts
• Comply with applicable legal requirements
• Address material violations of these Terms of Use
• Protect the rights or safety of customers, our business, or third parties

Any such action remains subject to applicable law.

General website content is provided for informational, shopping, and customer service purposes.

To the extent permitted by applicable law, we do not guarantee that every website function will always be uninterrupted, completely error-free, or suitable for every user's individual purpose.

Nothing in these Terms excludes representations, warranties, remedies, or consumer protections that cannot legally be excluded.

To the maximum extent permitted by applicable law, livarelo™ and its operator will not be responsible for losses arising solely from unauthorized misuse of the website, events outside reasonable control, or conduct for which liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

Mandatory consumer rights and legally protected remedies remain unaffected where applicable.

If we do not immediately enforce a provision of these Terms of Use, that does not necessarily mean that we waive the right to enforce that provision later where permitted by law.

If a provision of these Terms of Use is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent legally possible.

The remaining provisions will continue to apply where permitted by applicable law.

These Terms of Use are subject to applicable laws and any mandatory protections that apply to the relevant user or transaction.

Nothing in these Terms is intended to remove rights that cannot legally be waived or restricted under applicable law.

Where a concern arises regarding the website, users are encouraged to contact us so that the matter can be reviewed directly.

We may update these Terms of Use from time to time to reflect changes in website functionality, security practices, operational requirements, legal requirements, or our services.

Updated Terms may be posted on this page with a revised “Last updated” date.

Any changes will apply in accordance with applicable law.