livarelo™ · Help Center

Frequently Asked Questions

Find answers to common questions about livarelo™ products, orders, shipping, returns, and customer support.

Products

Product information, dimensions, use, and care.

Orders

Order confirmation, changes, tracking, and support.

Shipping & Returns

Delivery, shipping questions, returns, and refunds.

Customer Care

Contact details and general customer service information.

Products

Information about livarelo™ products and choosing the right storage solution for your space.

What kind of products does livarelo™ offer?

livarelo™ focuses on practical home organization and space-saving storage solutions designed to make better use of everyday living spaces.

Our collection may include hidden storage, wall and rail organizers, furniture-integrated storage, compact organizers, and other functional household products.

Where can I find product dimensions and specifications?

Product dimensions, specifications, features, and other relevant information are provided on the individual product page.

We recommend reviewing the product information carefully before placing your order to make sure the item is suitable for your intended space and use.

How do I know whether a product will fit my space?

Please compare the dimensions listed on the product page with the area where you plan to use the product.

If you are unsure about a specific measurement or installation requirement, you can contact us at service@livarelo.com .

Will the actual product look exactly like the photos?

We aim to present our products as accurately as possible. However, colors may appear slightly different depending on screen settings, lighting conditions, materials, and normal manufacturing variations.

Where can I find instructions for using or installing a product?

Any instructions supplied with a product should be reviewed before installation or use.

If you need additional assistance, contact our customer support team and include your order number and the name of the product.

Orders

Common questions about placing an order and getting help with an existing purchase.

How do I know if my order was successfully placed?

After a successful purchase, Shopify will normally display an order confirmation page and send an order confirmation to the email address provided during checkout.

Please make sure the email address entered at checkout is correct.

I did not receive my order confirmation. What should I do?

First, check your spam or junk email folder.

If you still cannot find the confirmation, contact service@livarelo.com and provide your name, email address, and any available payment or order information.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible.

Whether an order can be changed or cancelled depends on its processing status. Once an order has already entered fulfillment or shipping, changes may no longer be possible.

What information should I provide when contacting you about an order?

Please include your order number, the email address used when placing the order, and a clear description of the issue.

For damaged, incorrect, or defective items, photographs may also help our customer service team understand the issue.

Shipping & Delivery

Information about shipping, tracking, and delivery-related questions.

Where can I find shipping information?

Available shipping methods, charges, and other shipping information are shown during checkout and in the applicable shipping information provided by livarelo™.

How can I track my order?

If tracking is available for your shipment, tracking information will normally be provided after the order has been fulfilled and dispatched.

Tracking updates are provided by the relevant carrier and may not appear immediately after a tracking number is created.

Why has my tracking information not updated?

Tracking information can sometimes take time to update after a parcel has been handed to the carrier.

Carrier scans and transit updates may also be delayed during busy shipping periods or while a package is moving between facilities.

What should I do if my order has a delivery problem?

If you believe your order has been delayed, delivered incorrectly, or otherwise has a delivery issue, please contact us at service@livarelo.com .

Include your order number and any relevant tracking information so we can review the issue.

Returns & Refunds

General guidance for return, refund, damaged-item, and incorrect-item inquiries.

How do I request a return?

Please contact our customer service team before returning an item.

Include your order number, the item you would like to return, and the reason for your request. Our team can then provide the appropriate next steps based on the applicable return policy.

What should I do if I receive a damaged or incorrect item?

Contact service@livarelo.com with your order number and a description of the problem.

Please include clear photographs of the item, packaging, or damage when relevant. This can help us review the issue more efficiently.

How are refunds handled?

Approved refunds are handled according to the applicable return and refund policy and the original payment method where appropriate.

Processing times after a refund is issued may also depend on your bank, card issuer, or payment provider.

Payment & Checkout

Basic information about payment and completing your purchase.

What payment methods can I use?

The payment methods currently available to you will be displayed during Shopify checkout.

Available methods can vary depending on your location, currency, and the payment options enabled for the store.

Why was my payment declined?

A payment can be declined for several reasons, including incorrect billing information, insufficient funds, security checks, or restrictions from the payment provider.

If the problem continues, you may wish to contact your bank or payment provider or try another available payment method.