Terms and Conditions

These Terms and Conditions apply to your access to and use of the livarelo™ website at www.livarelo.com , including purchases made through the online store.

In these Terms, “livarelo™,” “we,” “us,” and “our” refer to Shanghai Youaidou Culture Technology Co., Ltd., the company that owns and operates the livarelo™ brand.

By accessing the website, using our services, or placing an order, you agree to these Terms and any policies referenced within them, subject to applicable law.

You may use our online store only for lawful purposes and in a manner consistent with these Terms.

By placing an order, you confirm that you have the legal capacity to enter into the transaction or are acting with any consent required under applicable law.

You are responsible for ensuring that information you provide to us is accurate, complete, and current.

We aim to provide accurate product descriptions, photographs, dimensions, specifications, and other information on our website.

However, minor differences may occur because of screen settings, lighting, materials, manufacturing variations, photography, packaging updates, or other reasonable factors.

Customers should review product descriptions, measurements, installation requirements, compatibility information, and other relevant details before placing an order.

Product availability may change without notice, and we may discontinue or update products from time to time.

When you submit an order, you are making an offer to purchase the products included in that order subject to these Terms and the information displayed during checkout.

Orders may be subject to payment authorization, fraud prevention checks, inventory availability, address verification, and other reasonable review procedures.

We may contact you if additional information is reasonably required to process an order.

In certain circumstances, an order may be declined, cancelled, or refunded, including where a product is unavailable, payment cannot be authorized, information is materially incorrect, or fulfillment is not reasonably possible.

Product prices and other charges are displayed on the website and during checkout in the applicable currency.

The final amount shown during checkout may include applicable product prices, discounts, shipping charges, taxes, duties, or other amounts depending on the order and destination.

Prices, promotions, discounts, and product availability may change from time to time without affecting orders that have already been completed, except where correction is required by law or an obvious pricing or technical error has occurred.

Your bank or payment provider may separately apply currency conversion fees, foreign transaction fees, or other charges that are not collected by livarelo™.

Available payment methods are displayed during checkout and may vary depending on location, currency, device, and the services available for the transaction.

Payment approval may be subject to authorization or security checks performed by your bank, card issuer, payment provider, Shopify, or another service involved in processing the transaction.

For more information, please review our Payment & Security page.

Shipping options and applicable charges are displayed during checkout where available.

Delivery estimates are generally estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Delivery may be affected by carriers, customs processing, weather, holidays, address issues, local conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

If you would like to request a return, report a damaged or incorrect item, or ask about a refund, please review our Return & Refund Policy and contact customer support where required.

Return eligibility, shipping responsibility, refund handling, and available remedies may depend on the product, order circumstances, and applicable consumer protection law.

If our store offers customer accounts, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account where legally applicable.

You should use accurate account information and take reasonable steps to protect your password, device, and login details.

Please contact us if you believe an account associated with our store has been used without authorization.

You agree not to use the website or services in a manner that:

• Violates applicable law or the legal rights of another person
• Attempts to gain unauthorized access to systems, accounts, or data
• Introduces malicious software, harmful code, or disruptive technology
• Interferes with the operation, security, or availability of the website
• Uses automated methods to abuse or materially disrupt store services
• Provides fraudulent, misleading, or materially inaccurate information
• Uses the store in connection with unauthorized or fraudulent transactions
• Copies or exploits website content in violation of applicable intellectual property rights

The livarelo™ name, branding, website design, product photography, graphics, written content, logos, and other materials may be protected by trademark, copyright, design, or other intellectual property laws.

Except as permitted by law or with appropriate authorization, website content may not be reproduced, modified, distributed, republished, commercially exploited, or used in a manner that infringes applicable intellectual property rights.

Third-party trademarks, names, or content remain the property of their respective owners where applicable.

Our website may use or link to third-party services including payment providers, shipping providers, analytics services, applications, social platforms, and other external services.

Independent third-party services may be subject to their own terms, policies, availability, and operating practices.

We are not responsible for the independent content or practices of third-party websites that are not controlled by livarelo™, except to the extent responsibility cannot legally be excluded.

Where our website allows customers to submit reviews, photographs, comments, feedback, or other content, you should submit only content that you have the right to provide.

Submitted content must not be unlawful, fraudulent, threatening, defamatory, infringing, misleading, or contain malicious code.

Where permitted by the applicable submission feature and law, submitted content may be displayed, moderated, reformatted, or removed for legitimate operational purposes.

When you use our website or place an order, personal information may be collected and processed as described in our Privacy Policy.

This may include information required to process orders, arrange delivery, provide customer service, operate the store, prevent fraud, and meet applicable legal obligations.

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free availability at all times.

Access may occasionally be interrupted by maintenance, technical issues, service provider outages, security events, network conditions, upgrades, or circumstances outside our reasonable control.

We may update, modify, suspend, or discontinue website features where reasonably necessary for business, technical, security, or legal reasons.

To the extent permitted by applicable law, the website and general informational content are provided without guarantees beyond those expressly stated or legally required.

Product suitability can depend on the customer's intended use, environment, dimensions, installation method, and other individual circumstances. Customers should review relevant product information before use or installation.

Nothing in this section excludes warranties, guarantees, representations, or remedies that cannot legally be excluded.

To the maximum extent permitted by applicable law, livarelo™ and its operator will not be liable for losses that are not reasonably foreseeable, arise from misuse of a product or website, result from circumstances outside reasonable control, or are otherwise lawfully excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Mandatory rights relating to defective products, personal injury, fraud, consumer protection, or other legally protected matters remain unaffected where applicable.

To the extent permitted by applicable law, you may be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, infringement of another person's rights, or fraudulent activity.

This section does not impose liability beyond what is permitted under applicable law.

We may suspend, restrict, or terminate access to certain website services where reasonably necessary to protect security, prevent fraud, comply with law, or respond to a material violation of these Terms.

Any action taken under this section remains subject to applicable consumer protection and other mandatory laws.

These Terms and transactions made through the store are subject to applicable laws and any mandatory consumer protections that apply to the relevant customer and transaction.

Nothing in these Terms is intended to deprive a customer of protections or rights that cannot legally be waived under the laws applicable to that customer.

Where a dispute arises, the parties are encouraged to contact each other first and make reasonable efforts to resolve the matter directly before pursuing other available remedies.

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent legally possible, and the remaining provisions will continue to apply where permitted by law.

We may update these Terms and Conditions from time to time to reflect changes to our website, products, services, operations, technology, or legal requirements.

Updated Terms may be posted on this page with a revised “Last updated” date.

Changes will apply in accordance with applicable law and will not retroactively remove rights that have already arisen where such removal would not be legally permitted.