Privacy Policy

This Privacy Policy applies to personal information processed in connection with the livarelo™ online store, including www.livarelo.com and communications with our customer service team.

In this policy, “livarelo™,” “we,” “us,” or “our” refers to Shanghai Youaidou Culture Technology Co., Ltd., the company that owns and operates the livarelo™ brand.

By using our website or providing personal information to us, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

Information you provide to us

When you place an order, contact us, create an account where available, subscribe to marketing communications, or otherwise interact with the store, you may provide information such as:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Order and purchase information
• Customer service messages and correspondence
• Information you choose to provide through forms or communications

Payment-related information

Payment transactions are processed through the payment methods and payment services made available during checkout. Information required to authorize or complete a payment may be processed by the applicable payment provider, financial institution, Shopify, or other checkout service involved in the transaction.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, operating system, pages viewed, referring pages, interactions with the website, and approximate location derived from technical information.

Information from service providers and partners

We may receive information from companies that help operate our store, process payments, fulfill orders, prevent fraud, provide analytics, deliver communications, or support other business functions.

Depending on how you interact with livarelo™, we may use personal information for purposes including:

• Processing, confirming, and managing orders
• Arranging shipping, delivery, returns, and refunds
• Providing customer service and responding to inquiries
• Operating, maintaining, and improving our website and services
• Detecting, investigating, and preventing fraud or misuse
• Maintaining records and meeting legal or regulatory obligations
• Communicating service-related information about orders or accounts
• Sending marketing communications where permitted and enabled
• Understanding how customers interact with our website
• Supporting advertising or analytics activities where such tools are enabled

Our online store is powered by Shopify. Shopify provides the ecommerce platform and infrastructure used to operate the store and may process personal information in connection with those services.

We may also use third-party service providers to perform functions such as payment processing, order fulfillment, shipping, customer support, website hosting, fraud prevention, analytics, email delivery, advertising, and other operational services.

These service providers may process personal information to perform services for us or as otherwise permitted under their applicable terms, privacy notices, and legal obligations.

Our website may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, understand website activity, support security, and provide analytics or advertising functions where enabled.

Some cookies may be necessary for website functionality, such as maintaining a shopping cart, enabling checkout, remembering preferences, or supporting account and security features.

Other technologies may be used for analytics, measurement, personalization, or advertising depending on the services and applications enabled on our store.

You may be able to manage cookies through your browser settings or through any cookie or privacy preference tools presented on the website. Blocking certain cookies may affect the functionality of parts of the store.

Personal information may be shared when reasonably necessary to operate our business and provide services to you, including with:

• Shopify and ecommerce platform providers
• Payment processors and financial service providers
• Shipping, logistics, and fulfillment providers
• Customer service and communication providers
• Fraud prevention and security service providers
• Analytics, advertising, or marketing providers where enabled
• Professional advisers and business service providers
• Government authorities or other parties where legally required

Information may also be transferred in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, maintaining business and financial records, resolving disputes, providing customer support, preventing fraud, and complying with applicable legal obligations.

Retention periods can differ depending on the type of information, why it was collected, and any applicable legal, accounting, tax, contractual, or security requirements.

Because we operate an online store and use service providers that may operate internationally, personal information may be processed or stored in countries other than the country where you live.

Data protection laws in those locations may differ from the laws in your home jurisdiction. Where required, appropriate legal mechanisms may be used in connection with international transfers of personal information.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials, devices, and personal information.

Our online store is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Our website may contain links to third-party websites, services, platforms, or applications.

We are not responsible for the privacy practices of independent third parties. We encourage you to review the privacy notices of any third-party service you choose to use.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, legal requirements, or other operational reasons.

When this policy is updated, the revised version may be posted on this page with an updated “Last updated” date.