Return & Refund Policy

This Return & Refund Policy applies to purchases made through the official livarelo™ website at www.livarelo.com.

If you would like to request a return, report a damaged or incorrect item, or ask about a refund, please contact our customer service team at service@livarelo.com .

Return eligibility may depend on the circumstances of the order, the condition and type of product, and any rights that apply under applicable consumer protection laws.

To help us review a return request, products should generally be kept in good condition and, where reasonably possible, include the original packaging, accessories, components, labels, and documentation supplied with the order.

Depending on the circumstances, return eligibility may be affected if a product:

• Has been materially used beyond what is reasonably necessary to inspect it
• Has been damaged after delivery through misuse, improper installation, or accidental damage
• Is missing important parts, accessories, or components
• Has been modified or altered after delivery
• Cannot reasonably be returned for hygiene, safety, or other applicable reasons

Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted under applicable consumer law.

Please inspect your order after delivery. If an item appears damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

To help us review the issue efficiently, please provide:

• Your order number
• The email address used to place the order
• A clear description of the issue
• Photographs of the product where relevant
• Photographs of the packaging where shipping damage is involved
• Any other information reasonably needed to understand the issue

After reviewing the information, we may provide an appropriate solution based on the circumstances, available remedies, and applicable law.

If a return is approved, our customer service team will provide the applicable return instructions.

Responsibility for return shipping costs may depend on the reason for the return, the circumstances of the order, and applicable consumer protection requirements.

When a customer chooses to return an item for reasons unrelated to an error, defect, or other issue attributable to livarelo™, the customer may be responsible for applicable return shipping costs where permitted by law.

If we determine that an incorrect, damaged, or otherwise eligible item requires return shipping at our expense, we will provide the relevant instructions.

Once a refund is approved, it will normally be issued using the applicable original payment method or another method permitted by the relevant payment service and circumstances.

After we issue a refund, additional processing time may be required before the amount appears in your account. Processing times are controlled by your bank, card issuer, payment provider, or other financial institution.

Shipping charges, service charges, or other amounts may be refundable or non-refundable depending on the reason for the return, the circumstances of the order, and applicable law.

If we have confirmed that a refund has been issued but you do not yet see it in your account, please allow your bank or payment provider time to process the transaction.

Depending on the provider, a refund may take additional time to appear after it has been submitted.

If you believe a refund is missing after allowing reasonable processing time, contact your payment provider and then contact us at service@livarelo.com if further assistance is required.

If you would like to replace an item with another item, variation, or replacement product, please contact our customer service team before sending anything back.

Whether an exchange can be offered depends on product availability, order status, return eligibility, and the circumstances of the request.

In some situations, the appropriate process may involve returning an eligible item and placing a new order rather than processing a direct exchange.

If you wish to cancel an order, please contact us as soon as possible after the order is placed.

We will make reasonable efforts to review cancellation requests, but we cannot guarantee that an order can be cancelled once processing, fulfillment, or shipping has begun.

If an order can no longer be cancelled, you may contact us after delivery to ask whether a return is available.

Depending on the product, condition, and applicable law, certain items may not be eligible for voluntary return. Examples may include:

• Items that have been materially used, altered, or damaged after delivery
• Products missing essential parts or components
• Items that cannot reasonably be returned for hygiene or safety reasons
• Customized or personalized products, where applicable
• Items otherwise identified as final sale or non-returnable before purchase, where permitted by law

This section does not remove any mandatory rights you may have if a product is defective, damaged, misdescribed, or otherwise covered by applicable consumer protection law.

Depending on where you live, mandatory consumer protection laws may give you additional rights relating to cancellation, defective goods, returns, refunds, repair, replacement, or other remedies.

Nothing in this policy is intended to exclude, waive, or restrict consumer rights that cannot legally be excluded, waived, or restricted.

Where this policy differs from a mandatory legal requirement, the applicable legal requirement will control.