Shipping Policy

This Shipping Policy applies to eligible purchases placed through the official livarelo™ website at www.livarelo.com .

Shipping availability, methods, charges, delivery estimates, and carrier options may vary depending on the delivery address, product, order value, destination, and services currently available at checkout.

Where shipping information is presented during checkout, customers should review that information before completing the order.

After an order is placed, it may undergo payment confirmation, order review, fraud or security screening, inventory verification, and fulfillment preparation before shipment.

Processing time refers to the period required to prepare an order before it is handed to the carrier. It is separate from the carrier's shipping or transit time.

Processing may take longer during periods of unusually high order volume, public holidays, promotional periods, inventory adjustments, or circumstances outside our reasonable control.

Shipping methods and charges available for an eligible order are generally displayed during checkout before payment is completed.

The options shown may depend on factors including:

• Delivery destination
• Products included in the order
• Package size and weight
• Order value
• Carrier availability
• Fulfillment location
• Shipping services currently supported by the store

Where more than one shipping option is offered, the customer may select from the available options shown during checkout.

Any estimated delivery information provided during checkout, in order communications, or through tracking systems is an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

Actual delivery timing may be affected by carrier operations, destination, customs clearance, weather, seasonal demand, public holidays, local delivery conditions, address issues, or other circumstances outside our reasonable control.

Once a shipment has been transferred to a carrier, transit updates and final delivery timing may depend on the carrier's network and local delivery operations.

When tracking is available for your shipment, the tracking number or tracking link will normally be provided after the applicable carrier information has been generated.

Tracking information may not update immediately after a shipment is created. It can take time for the carrier to receive the parcel, scan it into its network, and publish the first tracking event.

Carrier tracking information is provided by the relevant logistics provider and may occasionally be delayed, incomplete, or temporarily unavailable.

Please make sure your shipping address, recipient name, postal or ZIP code, telephone number, and other required delivery information are accurate and complete before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at service@livarelo.com .

We will make reasonable efforts to review address correction requests, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a carrier.

International shipping may be available to certain destinations where supported by our store, carriers, fulfillment providers, and applicable laws or restrictions.

If a destination is eligible for shipping, the available delivery options will generally be shown during checkout.

International shipments may require additional transit time and may be subject to customs clearance, import procedures, local regulations, or other destination-country requirements.

Depending on the destination, international shipments may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by government authorities, customs agencies, carriers, or local service providers.

Whether such charges are collected during checkout or separately may depend on the destination, shipping arrangement, and services used for the order.

Customers should review the information presented at checkout and, where necessary, consult the relevant local customs or tax authority regarding charges that may apply to their order.

Although we aim to support timely order fulfillment and delivery, delays may occur due to circumstances including:

• Carrier network disruptions
• Weather or natural events
• Public holidays or peak shopping periods
• Customs or border processing
• Transportation interruptions
• Incorrect or incomplete delivery details
• Security or payment verification
• Events outside the reasonable control of livarelo™ or its service providers

If tracking indicates that your shipment is delayed, we recommend reviewing the latest carrier update before contacting customer support.

If your tracking information has not updated for an extended period, or if you believe the shipment may be lost, please contact our customer service team.

Include your order number and available tracking information so that we can review the shipment and, where appropriate, work with the relevant carrier or logistics provider.

The appropriate resolution may depend on the carrier investigation, shipment circumstances, destination, and applicable law.

If tracking shows that your shipment was delivered but you cannot locate it, please first check:

• The delivery address entered on the order
• Nearby entrances, porches, mail areas, or safe delivery locations
• Whether another household member accepted the parcel
• Building reception, concierge, mailroom, or property management
• Any delivery notes or carrier photographs where available

If the package still cannot be located, contact the carrier where appropriate and then contact us at service@livarelo.com with your order and tracking details.

If your parcel or product appears damaged when it arrives, contact us as soon as reasonably possible.

Please retain the product, packaging, shipping label, and any relevant materials until the issue has been reviewed.

To help us assess the matter efficiently, you may be asked to provide photographs of:

• The damaged product
• The outer shipping packaging
• The internal packaging
• The shipping label
• Any visible damage to the parcel

For information about returns, replacements, and refunds, please refer to our Return & Refund Policy.

In some circumstances, products within the same order may be fulfilled separately or shipped in more than one parcel.

If an order is split into multiple shipments, different tracking numbers or delivery dates may apply to different portions of the order.

Receiving one parcel does not necessarily mean that every item in a multi-item order has already been delivered.

We may be unable to ship certain products to some addresses or destinations because of carrier limitations, legal restrictions, logistics requirements, service availability, or other operational factors.

Where a destination cannot be served, the relevant shipping option may not appear during checkout.

In unusual cases where an order cannot be fulfilled or shipped after it has been placed, we may contact the customer regarding available options, including cancellation or refund where appropriate.